Shipping & Turnaround Time
• Your order is started right away! We take the time to make sure that your design meets our high standards and looks great prior to sending it into production. Please make sure to email us with any changes to your order within 24 hours.
• Shipping is quick for a personalized item! - All in stock items (outside of the Christmas season) are made and shipped out within 3-5 business days* (sooner if we can!) in an effort for you to get your personalized goodies as quickly as possible. Every item is made to order, and with special attention to detail, so please contact us prior to ordering if you need your item sooner and we can point you in the right direction for express shipping options.
• To your door as quickly as possible! - Most orders are shipping either UPS Ground or USPS Priority Mail. Please note that on the cart page, the estimated delivery window is set by the carrier and we cannot guarantee any kind of delivery date other than Next Day Air.
*Larger orders may take longer in production. Please inquire if you are unsure of how long it will take your order to ship.
• Refunds and Returns - Due to the personalized nature of our items, requests for refunds and returns will not be granted. If your item is not personalized we would be happy to take it back, minus the shipping and a 20% restocking fee.