FAQs

May I request a proof for my order?
If you are confident in the information you typed in, more times than not a proof probably isn't necessary. But you can absolutely request a proof if you'd like! Please make sure your email address is correct when checking out and that you check for your proof often. Any proofs not approved within 48 hours will be assumed approved and shipped out as ordered.

What is your current turnaround time?

Our current turnaround time to ship your order for most in stock items is 3-5 business days. Wood and customized gift items may take longer to ship due to cutting, staining, and finishing.

How long will my items take to arrive?

Once your package is shipped, for all US orders it will arrive in approximately 2-3 business days. We ship most packages USPS Priority Mail, but some items are shipped first class mail so may arrive closer to 3-5 business days. Feel free to inquire about or upgrade to expedited shipping.

One of my items showed up broken, can I get a replacement?

Absolutely! While we package all of our orders with the utmost care, occasionally damage in shipping can happen. Please let us know via email with your order number and photos of the damaged items for insurance claims and we can get a replacement item sent out ASAP.